Procedures
- If you discover a leak, or have a major spillage (e.g., an over-filled bath) always inform the concierge as they will assist and will be able to take action in case the leak has caused problems in the neighbouring areas.
- If the leak is in any of the pipes that exclusively serve your flat, it is your responsibility to determine the source and to call a qualified plumber to make the necessary repairs. If the plumber discovers that the leak is not due to your pipes carry on with the repair, but request a detailed report and an invoice.
- If the leak is obviously coming from communal pipework from outside or from above, contact the concierge and they will take appropriate action.
- If the concierge needs access to your flat in your absence it is vital that you have made arrangements to enable this to happen and let the concierges know.